Tenancy Fees

All fees (where applicable) are inclusive of VAT at the current rate of 20%. Payments can be made in either cash at any of our branches or by direct bank transfer (using the bank details below). For more information on the fees which apply to each individual property or if you have any queries, please contact your local branch directly.

Client Money Protection

All monies received are held in a dedicated Client Money Account. We are part of a Client Money Protection (CMP) Scheme that is provided by UKALA. The scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Click here to view our CMP certificate

Holding Deposit

A refundable Holding Deposit may be payable when you apply for a property with us. This is limited to one weeks rent. The Holding Deposit will only be retained by us if you or any other of the applicants; fails a Right to Rent check; provides false or misleading information which the Landlord believes affects the applicants’ suitability to rent the property; decides not to enter into a tenancy agreement or fails to take all reasonable steps to enter into a tenancy agreement. The Holding Deposit will be repaid to you within 7 days of either signing the tenancy agreement or if the landlord withdraws from the application process for any reason not relating to the points above.

Tenancy Deposit

A Tenancy Deposit will be payable at the start of a tenancy and is usually the equivalent to one month but can be a maximum of 5 weeks rent. The Tenancy Deposit will be protected with the DPS or another government approved scheme.


All properties are subject to rent payments. Usually monthly, in advance, please see the individual property details for more information.


All properties will be subject to payments for the provision of a utility (gas, electricity, water, council tax, tv licence etc). It is the tenants’ responsibility to pay all utility charges unless otherwise stated in the tenancy agreement.

Default Charges

A default charge for rent that is overdue by 14 days or more, will be charged at £25 + interest at 3% above the current Bank of England’s base rate from the day it became due. Replacement/additional keys or security access devices will be charged at the cost of the key(s) +10%.

Variation to Tenancy

Amendments to tenancy agreements will cost £50 including VAT or any reasonable costs incurred if these are higher than £50. This could including adding or removing a tenant to the agreement or changing a rent payment date etc.

Termination of Tenancy

If you surrender your tenancy agreement early, you will be liable to pay the financial loss that is incurred by the Landlord. This will include any rent until another tenant is found or the tenancy term has ended (whichever is first) plus the administration fees of £299 including VAT.


The landlord can recover any reasonable costs incurred in repairing or replacing any of their property that has been damaged by the tenant or their visitors that is beyond normal wear and tear.

Payments Methods

Payments can be made in either cash at any of our branches or by bank transfer, our bank details can be found in our application pack. If you are sending us a payment via bank transfer, please ensure the property address and you surname are used as the reference to enable us to identify your payment. We will never request you to pay money into another account via phone or email.

Further Information

The government offer a guide to help landlords and tenants understand their rights and responsibilities when renting a house in the private sector and we strongly recommend you read this guide before submitting your application. Search on the GOV.UK website for ‘How to Rent’ or if you do not have internet access contact your local branch for a copy. Additional information and advice is also available from a number of sources including charities like Shelter and Citizens Advice.